Privacy and cookie statement Flourish products
1. Introduction
This Privacy and Cookie Statement provides you with information about how Flourish Products (“we“, “our“, “us“) handles your personal information. We receive your personal data when you visit our website [https://www .flrsh.nl] (“the Website“), place an order with us and/or fill out the contact form. This Privacy and Cookie Statement applies to all personal data processed by us. We are a data controller within the meaning of the General Data Protection Regulation (“AVG“) for the processing of personal data as described in this Privacy and Cookie Statement.
For questions or complaints regarding the processing of your personal data, please contact us at info@flrsh.nl.
This Privacy and Cookie Statement was last updated on 29-07-2022.
2. What personal data do we process, for what purposes and on what legal grounds?
A. When you place an order with us
When placing an order, we collect the following personal data from you:
- company name,
- first and last name,
- email address,
- phone number,
- billing address,
- shipping address, and
- payment details.
We process this personal data in order to process and deliver your order. In addition, we use this personal data to keep you informed about your order.
The legal basis for processing this personal data is the necessity for the performance of the agreement you have entered into with us.
B. When you visit the Website.
When you visit the Website, we may collect and process the following personal data:
- IP address,
- browser type and version,
- geolocation.
We process this personal data to make our Website function properly, to optimize our marketing activities and to customize and personalize the offerings on the Website.
The legal basis for the processing of this personal data is the necessity for the representation of our legitimate interests, consisting of our interest to keep our Website functioning properly, to optimize our marketing activities and to customize and personalize the offerings on the Website. The processing of your personal data is necessary for this purpose.
C. When you fill out the contact form
When you complete the contact form on the Website, we may collect and process the following personal data:
- company name,
- first and last name,
- phone number,
- email address,
- your question and/or complaint, and
- other personal data provided by you.
We process this personal data to contact you in response to your inquiry and/or complaint.
The legal basis for processing this personal data is the necessity for the protection of our legitimate interests, consisting of our interest in answering your question and/or complaint and providing you with the best possible service. The processing of your personal data is necessary for this purpose.
3. Cookies
We use cookies. Cookies are small text files that are stored on your device by visiting websites. When we ourselves place cookies on your device as the operator of the Website, these cookies are called “first party” cookies. Some cookies may be placed on your device by other parties, for example, our advertisers or parties who place cookies to display certain content on our website (such as videos). These cookies are called “third party” cookies.
The following cookies or similar techniques may be used on our website: analytical cookies. These cookies help us understand how visitors use our Website by anonymously collecting and reporting data.
| Third party | |||||
| _gid | Google Analytics 4 | Records a unique ID that is used to generate statistical data on how the visitor uses the website. | 1 day | HTTP Cookie | https://policies.google.com/technologies/partner-sites |
| _ga | Google Analytics 4 | Records a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 years | HTTP Cookie | https://policies.google.com/technologies/partner-sites |
| _ga_# | Google Analytics 4 | Collects data on the number of times a user has visited the website, as well as data for the first and most recent visit. | 2 years | HTTP Cookie | https://policies.google.com/technologies/partner-sites |
| _hole | Google Analytics 4 | Used by Google Analytics to track request- slow down speed | 1 day | HTTP Cookie | https://policies.google.com/technologies/partner-sites |
4. With which parties do we share your personal data?
We work with Sendcloud to have your package delivered to your chosen address. This logistics partner will receive your name and your delivery and billing address.
5. How long do we keep your personal data?
We do not retain your personal data longer than necessary for the purposes for which we collected your personal data.
- When you place an order, your personal data will be kept for up to two years after your last purchase. Invoices must be kept for a minimum of 7 years after the end of a fiscal year under tax laws and regulations.
- Personal data collected when you visit the Website will not be kept longer than necessary. The retention period varies by cookie as indicated in Section 3.
- Personal data collected when you create an account will be kept for up to two years after the last time you logged in.
In some cases, we may need to keep your personal data for longer, such as to comply with a legal obligation.
6. Where will your personal data be processed?
Your personal data is processed in the Netherlands.
7. What are your rights regarding your personal data?
Right to information
You have the right to be informed about the processing of your personal data. We do this through this Privacy and Cookie Statement on the processing of your personal data.
Right of inspection
You have the right to access the personal data we hold about you and what we use it for. You may request inspection by sending an e-mail to: info@flrsh.nl. Your identity can be established through a combination of questions.
Right of rectification
You have the right to have personal data we hold about you corrected, for example, because you believe the personal data is incorrect or out of date.
Right to data erasure
You have the right to have the personal data we hold about you erased without unreasonable delay, for example if your personal data has been processed in violation of the law or the data is no longer needed for the purpose for which it was collected. We may not be able to fulfill this request in some cases, such as when it is suspected that your account has been defrauded or if there are outstanding orders or invoices.
Right to limitation
You have the right to have the processing of your personal data restricted (temporarily), for example, because you believe that the personal data we hold about you is incorrect.
Right to Transferability
You have the right to have your personal data transferred to an organization you designate in a structured, common and machine-readable form.
Right to object
You have the right to object to the processing of your personal data based on the legal basis “legitimate interest of Flourish Products. When you visit the Website, we process your personal data pursuant to this legal basis.
Right to withdraw your consent
We may seek your consent to process your personal data in specific cases. When we do so, you have the right to withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on the consent before its withdrawal.
Right to file a complaint
You have the right to file a complaint with the Dutch supervisory authority, the Authority Persoonsgegevens(www.autoriteitpersoonsgegevens) if you believe that your rights have been violated.
To exercise your rights and privacy, please contact us at info@flrsh.nl. Please note that in some cases your rights are not absolute and we may not be required to comply with your request. We will notify you in this case.