Flourish FAQ
Do you have any questions about Flourish?
We have the answer.
Order
Can I still cancel my order?
You can cancel your order, if the package has not been shipped yet. Upon shipment, you will receive an email.
Can I still change my order?
You can still change your order, if the package hasn’t shipped yet. Please contact us as soon as possible.
Was my order successful?
Your order was successful when you received the confirmation e-mail.
Can I return discounted items?
Yes you can, the same return conditions apply to this.
Return
How do I get my shipping costs refunded after return?
The amount paid (including shipping costs) will be refunded to your bank account by Flourish, if you paid via iDEAL.
Can I return my purchase by e-mail?
Yes you can, more details can be found in the terms and conditions.
Can I return discounted items?
Yes you can, the same return conditions apply to this.
Payment
What payment methods does Flourish accept?
You can pay using the following payment options: iDEAL, Credit Card, Apple Pay and PayPal.
Can I pay afterwards?
No, you cannot pay afterwards.
Where can I find my payment invoice?
Your payment invoice can be found in the e-mail.
Other
Do you sell gift vouchers?
We do not (yet) sell gift vouchers.
Do you have a showroom or a physical store?
No, we don’t.
What can I do if my question is not listed here?
You can contact us via our e-mail, number or contact form.
